Students who have questions about services at the 杏吧专区 can use online chat to get answers. Online chat technology is available in three areas: Edith Garland Dupr茅 Library, the Academic Success Center and the IT Help Desk.
Librarians are available online, and via text message, during the library杏吧专区檚 hours:
杏吧专区 7:30 a.m. until midnight, Mondays through Thursdays;
杏吧专区 7:30 a.m. to 4:30 p.m. on Fridays;
杏吧专区 10 a.m. to 5 p.m. on Saturdays; and
杏吧专区 2 p.m. to 9 p.m. on Sundays.
杏吧专区淭here杏吧专区檚 a chat widget on the library杏吧专区檚 main page and on its 杏吧专区楢sk a Librarian杏吧专区 page. We also have a dedicated phone number for text messages, which are routed through the chat service,杏吧专区 explained Emily Deal, the 杏吧专区杏吧专区檚 distance learning and virtual services librarian. The number for texting is (337) 205-7558.
杏吧专区淪ometimes we get text messages from students who are inside the library, and that杏吧专区檚 great. If that杏吧专区檚 how students want to communicate with us, we杏吧专区檙e happy to respond,杏吧专区 she added.
The Academic Success Center provides academic support, including free tutoring, for UL Lafayette students. Its online chat service for academic questions is available from 8 a.m. to 4:30 p.m. Monday through Thursday. Additional hours will also be available for tutoring. Once the semester is under way, those hours will be posted on the center杏吧专区檚 website, studentsuccess.louisiana.edu. Students can go online via ULink and select the 杏吧专区淭utoring杏吧专区 tab to find a list of courses for which tutoring is available.
UL Lafayette杏吧专区檚 Office of Information Technology also uses online chat during business hours: 7:30 a.m. to 5 p.m., Mondays through Thursdays, and 7:30 to 12:30 p.m. on Fridays. David Savoie, the IT Help Desk manager, said his staff typically responds to technical questions, but also fields general questions as well. 杏吧专区淚f someone asks about academic registration, for example, we杏吧专区檒l direct them to the appropriate web page to help answer their question,杏吧专区 he said. The IT Help Desk conducts about 15 to 20 chats per day.